Extra shipping help · Cancel anytime

When packages get stuck, we chase it down

Queuehand is like adding another teammate for the messy shipping problems — late packages, missed scans, “where is my order?” issues that need follow-ups with UPS, FedEx, or USPS. We count something fixed when it’s delivered or your operations owner resolves it — and we hand it back after at most three chase rounds.

Customer service chatbots answer the shopper. We go after the shipping problem that made them ask. Month to month. Not a consulting project. Not another chatbot.

This is software-run help — not a person sitting in your office. Your team steps in only for human decisions (approvals, gray calls, anything irreversible).

Cancel anytime Not consulting Feels like hiring help, not buying software
Try us for 30 days How it works →

The simple problem

Shipping problems pile up faster than people

When orders take off, so do the messy follow-ups: late packages, missing scans, angry “where is my order?” emails. Hiring another full-time person is slow and expensive. A chatbot that only reassures the customer doesn’t fix the actual shipping snag.

Queuehand is extra help you can turn on and off. Pay month to month, like adding a teammate — and judge us on fixed (delivered or operations owner resolve), still waiting, and handed back after at most three chase rounds.

How it works

Three simple steps

No workshops. No mystery “artificial intelligence transformation.” Just this:

01 · Your inbox

We plug into your problem pile

You point us at the email inbox or ticket list where shipping issues show up. That’s our work queue.

Connect the shared inbox or helpdesk view We only touch shipping-problem tickets New issues show up on the board

02 · Follow-through

We chase with honest follow-ups

We check tracking, email the shipping company, and follow up on a schedule — including follow-ups, not a one-and-done note.

Pull the latest tracking status Send follow-ups on a schedule (up to three rounds) Hand back to your operations owner if still stuck

03 · Proof

You see the scoreboard

You see what got fixed, what’s still waiting, and what we handed back. Plain numbers.

Fixed = delivered or operations owner resolve Still waiting stays visible Handed back after at most three chase rounds

What you get

Extra help + a clear scoreboard

Think of it as an Ops Coordinator on your team — without a long hire.

Daily coverage on the shipping-problem inbox
Tracking checks plus follow-up emails (included) — then fixed, still waiting, or handed back
We chase the shipping company — not just reply to the shopper
Cancel anytime — no yearly lock-in

What we cover each month

Problem typesLate packages, missed scans, shipping follow-ups
What we connect toOne shared inbox or ticket list + package tracking
When we loop you inOnly for decisions only your team can make

What we do first

We start simple on purpose

Day one is focused — so you know exactly what you’re buying.

We do this first

  • Work from your shipping-problem inbox or ticket list
  • Check public package tracking
  • Email and follow up (included) — fixed when delivered or your operations owner resolves; hand back after at most three rounds

We don’t do this first

  • Log into UPS / FedEx websites with robots
  • Click through carrier portals for you on day one

Straight talk: If you need portal clicking on day one to get value, we’ll say no — or wait until later.

Pricing

Try it for 30 days. Cancel anytime.

Priced like hiring help — not like a giant software contract.

30-day paid try

$2,000 / $4,000 / $5,000 / first 30 days

Price depends on how many shipping problems you get each week.

  • Cancel anytime — no yearly lock
  • We focus on shipping follow-ups
  • You see fixed, still waiting, and handed back

Ongoing help

$4,000–$8,000 / month typical

Same month-to-month deal after the paid try, including $8,000 if volume is high.

  • Still cancel anytime
  • Feels like payroll help, not a project
  • Busy season: move up a tier instead of surprise overages
Weekly limits Each price tier includes a weekly ticket limit. Extra tickets are $13.50 each. In peak season we prefer you step up a tier — we don’t quietly waive the overage.

What we are not

Not a consulting firm

Queuehand is extra hands for shipping problems — not a strategy project.

Consulting Assessments Implementations Transformations Workshops Deliverable packs Process redesign Long project contracts

You buy help on the problem pile. You do not buy a slide deck, a roadmap, or a “transformation.”

Who it’s for

Built for growing online brands

Companies

  • Online brands doing about $10 million to $200 million a year
  • You ship from your own warehouse or a regional fulfillment partner
  • Shipping issues are a real weekly headache

People who usually buy

  • Head of Operations
  • Chief Operating Officer
  • Founder still running day-to-day operations
  • Account managers at regional fulfillment partners buried in client email

Next step

Try Queuehand for 30 days

Tell us roughly how many shipping problems you get each week. We’ll match a price and get started.

hello@queuehand.com

Extra help for stuck shipments. Cancel anytime. We measure what we fix — not how many slides we send.